Refund policy

Returns & Exchanges

Our Return & Exchange policy is very simple and hassle free, all you need to do is visit https://maykastore.com/pages/returns or use our Mayka store app to register your request. We will then provide you with the return instructions and our courier (at no cost) to collect the item(s) within 24 to 72 hours.

Our policy lasts 14 days. If 14 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an order number or proof of purchase.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Please note that customs and initial shipping are not refundable (if applicable), only the amount of the original piece will be refunded. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@maykastore.com

EXCHANGES (if applicable)

 If you need to exchange an item, please visit https://maykastore.com/pages/returns or use our Mayka store app to register your request and we will send you our courier to pick it up, free of charge. Once we receive the item, we will inspect, and then we will ship you your desired new item.

Shipping
Shipping back and forth of any exchange is free of charge.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.